Clear answers. No AI guessing.
These answers are fixed and auditable. Update them in code when your actual store policy changes.
Order & payment
How does payment work?
After you submit an order, the site directs you to the PayPal link configured for that product. Your order remains pending until payment is confirmed.
Is an order automatically marked as paid?
No. The current store intentionally keeps payment confirmation separate from the redirect. Payment is checked manually in the admin area.
Shipping
When will my order ship?
Shipping timing depends on the product. Please check the Shipping section on the product page for the current product-specific information.
Can I change my address?
Contact the store before dispatch. Address changes cannot be guaranteed after an order has entered fulfilment.
Returns & warranty
What is the return policy?
Return conditions are shown on each product page. Product-specific hygiene, use or condition restrictions may apply.
Is there a warranty?
Where a warranty is offered, the product page states the warranty period and coverage. Keep your order details for any warranty request.
Product use & safety
How should I use the product?
Use the How to Use and Usage & Safety sections on the relevant product page. Do not rely on generic advice for device-specific instructions.
Can support make medical claims?
No. This support page does not diagnose conditions or provide medical advice. Follow the manufacturer instructions and seek qualified medical advice where appropriate.
Still need help?
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